What you need to know about Service Animals and Emotional Support Animals?

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We know the importance of pets to support passengers, which is why this transportation service is offered at no additional cost. Before accepting the passenger with his animal, you must validate the conditions of acceptance of pets under these conditions. 

Service Animals (SVAN)

The pets that can be transported under this condition are those that are specially trained to accompany people who need it and travel without the need for a special carrier. 

Service  Animals (SVAN) are considered  to be: 

• Guide dogs that support blind or partially sighted people. 

• Animals that give signals to a person with deafness. 

• Animals trained to alert a person to a seizure. 

• Animals to assist a person with motor disabilities. 


• Only dogs such as  SVAN will be allowed, any other type of service animal will not be accepted (example: pigs, monkeys, miniature horses, etc.)   

• The acceptance of this type of animal is subject to its dimensions. 

• The minimum presentation time at the check-in counter is 2 hours prior to the flight departure. 

• Animals must be at least 8 weeks old. 

• Service animals are expected to behave in public and obey their owner’s commands. 

• The animal must remain seated on the floor in front of your seat throughout the flight. 

• This service does not generate additional charges. 

• There is no time limit on flight hours. 

• The customer is in charge of the animal onboard the plane, including cleaning if necessary, always considering, as far as possible, the physical or motor conditions of the customer. 

• In the rare event that the animal does not behave, we may ask about training the service animal.


• Items such as blankets or pillows are for customer use only. 

• Like any other customer with a disability, you have the right to use any available seat as long as they are no emergency exits. 

• The service animal for no reason may be placed in the seats intended for customers, even if they are empty. 

• There is no specific weight to fly with a Service Animal, if it is medium or large, our client will be relocated without additional charge in a seat facing the bulkhead so as not to invade the space of other clients or the aisle. 

• If a customer traveling with a service animal is seated near a person with an allergy or similar, it is possible to assign another seat on board, if there is no availability, the flight will be changed to the customer traveling with the animal. service without charges or penalties. This change does not apply to any type of additional compensation. 

• Only one pet per customer can be transported onboard, including Service Animals (SVAN). 

• Food provided onboard is for customers only.

Service animals traveling to London 

In some places like Great Britain, they have quarantine laws for animals and do not allow them to enter. In this case, you will need to schedule a prior authorization and pay a processing fee. We recommend you contact the following reception center. 

Emotional Support Animals (ESAN)

They are animals that help people by providing therapeutic support to their guardians through affection and company. To fly with an animal of this type, a certificate prescribed by a  psychiatrist must be presented


• They are allowed on board as Emotional Support Animals (ESAN): dogs and cats. 

• The maximum weight allowed for the pet is 12 Kg and the maximum measurements allowed for the animal: length x height 56 ​​x 30. 

• Animals must be at least 8 weeks old. 

• The acceptance of this type of animal is subject to its dimensions. 

• The animal may or may not be trained to perform visible functions. 

• The animal must be trained to behave properly in public places, just like service animals. 

• If necessary, the responsibility for cleaning onboard the plane corresponds entirely to the customer. 


• Only one service animal per customer is accepted, except for flights to the United States. 

• The emotional support pet must remain throughout the flight in the customer’s lap, on the customer’s lap, or in the space under the seat in front of the customer, all to prevent it from invading the space of other customers or spreading over the hall. 

• It will not be allowed to provide food or liquids to the animal onboard the aircraft. 

• Food provided onboard is for customers only. 

• Emotional Support Animals may not be placed in seats intended for customers for any reason, even if they are empty. 

• If a customer seated near the person traveling with an emotional support animal shows an allergy or something similar, it is possible to assign another seat on board, if there is no availability, the customer traveling with the animal must be changed to another flight. emotional support without charges or penalties. This change does not apply to any type of additional compensation. 

• A carrier is not required for emotional support animals if they are well trained and meet the same requirements as service animals. 

• One animal per customer can be transported onboard, including “Emotional Support Animals (SVAN) and service animals (ESAN)”, for example, a customer cannot transport 1 service animal + 1 cabin pet or 1 emotional support pet + 1 cabin pet or 1 emotional support pet + 1 service pet. 

• In the case of connecting flights, the service animal must travel on all sections included in the original reservation. 

Animals not allowed as emotional support 

Rodents or any variant of them (mice, rats, hamsters, gerbils, reptiles, and guinea pigs), since no rodents can travel onboard the aircraft. Birds, small pocket animals such as hedgehogs, rabbits, chinchillas, prairie dogs, and ferrets.


A medical certificate not older than 1 year must be presented, indicating the need for the person to travel with the animal due to a disability-related to mental health, and it will also indicate that the client is under the supervision and care of the doctor. 

The certificate must be issued exclusively by a psychiatrist. This must be submitted on letterhead and must include the following information: 

Date of issue, professional license number, and specialty of the psychiatrist. 

Certificates issued by psychologists or by professionals of any other specialty are not accepted. 

All data must be printed on the same certificate. 

A certificate issued by a veterinary doctor, determining that an animal is trained to provide emotional support, is not valid. 

By aamritri

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